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Cancellation Policy

XP Pro believes in helping its customers to any extent possible and therefore we got very liberal cancellation policy for our customers. Under this Policy

  • Cancellation will only be effective if you cancelled the License within a week of placing the order. No cancellation request will be entertained after a week period.
  • There is not cancellation within the Same Day of the orders.
  • No cancellation is allowed for special rates on order following special schemes and special occasions at a better rate then the regular License rates.
  • We will not entertain any kind of cancellation request until the customer proves us that the quality of services delivered is not as per the standard of requirements as promised before buying the services.
  • If you are not satisfied with the received services of the products or within the scope of the project defined by you or as per agreed upon, you should bring that in notice of our customer care team within 24 hours of starting of the order and lodge a complaint, so we can take an appropriate action.

Refund Policy

If you are unsatisfied with XP Pro solution, please contact us within 7 days of the order to process the refund. The refund will be subject to the processing fee of 26 GBP per user.

If refund is requested after 7 days of the order date, we will not issue any refund unless there is any fraudulent attached to the subscription.

In case of refund is issued to you, the refund will show in your bank account within the 72 hours of the processing of the refund. As soon as you receive the refund you need to uninstall or stop using any of the XP Pro services as you are no longer entitled or subscribed to use the services of the software. We reserve all the rights to disable any XP Pro services issued after the refund is processed.

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